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Managed Services (MSP)

What Services Do MSPs Provide? (Managed Service Provider)

What Services Do MSPs Provide

According to Techopedia, a Managed Service Provider (MSP) is a technology services company that supports and monitors IT infrastructure, specialized applications, and processes on behalf of its clients. 

Among the infrastructure managed are computers and user devices, servers, switches, firewalls, routers, and telephony devices. The MSP often hosts most of the client's applications as well. 

What Services Do MSPs Provide?

Managed Service Providers provide a range of outsourced services to companies of all sizes from various industries.

Common solutions offered include:


1. On-Demand IT Expertise

MSPs provide businesses with access to a pool of experienced IT staff that they would otherwise need to hire as full-time employees at a significantly higher cost. Compared to having a single in-house IT technician, a Managed Service Provider offers expertise in different technologies and has certified staff in most systems provided by major vendors.

What's more, the support hours offered are based on the SLA agreed by the client and provider, so small businesses benefit from experts' access without having them on a full-time salary. 

2. Faster Adoption of New Technologies

MSPs help their clients adopt new technologies rapidly by evaluating hardware, software applications, and vendors to identify the most cost-effective solutions and added value.

By offering infrastructure-as-a-service, providing staff to handle migrations, employee training, and business intelligence, clients can make better choices that make sense for their business objectives. 

3. Outsourced Day-to-Day Support and IT Management

Businesses' bottom lines increase significantly when their employees can concentrate on growth and strategic initiatives instead of maintenance.

The MSP business model, which is generally support-based, allows providers to offer highly robust helpdesk systems, quicker responses to support tickets, and effective monitoring tools that small and mid-sized businesses could never afford on their own.

4. Improved Security

A Verizon report indicates that 43% of cyber-attacks target small businesses. Large companies can afford to hire large security patching teams and specialist cybersecurity groups, working full-time to identify threats, keep systems updated, and prevent cyber-attacks.

For small businesses facing the same threats but with fewer resources, MSPs provide enterprise-grade security, including anti-malware, antivirus, network security updates and monitoring, and firewalls at a price their clients can afford.

As a result, their clients suffer fewer virus infections and attacks, less downtime, and therefore enjoy more trust from their customers.

5. Business Continuity

An MSP provides owners of small and mid-sized businesses with the peace of mind that they have remote backups of their essential data as part of their disaster recovery efforts. In an ideal world, a business will never have to put its business continuity plans into action.

Still, they need to prepare for unforeseen events like cyber-attacks, failed local storage media, accidentally deleted files, and natural disasters. MSPs have the experience and expertise to bring a business back up to full productivity as fast as possible.

Benefits of Managed IT Services

A report by IDC research commissioned by IBM shows an excellent business case for companies to take advantage of managed services. Some of the advantages that the study found are:

Freeing-up resources renewing focus on core business — MSPs relieve in-house staff from mundane and repetitive maintenance, monitoring, and helpdesk duties, so they can concentrate on strategic tasks.

Partnership in sharing IT responsibilities — MSPs assume leadership roles, enhance process efficiency, reduce risk, and introduce a culture shift by introducing new IT processes and technologies.|

Access to a pool of experts, world-class technologies, and best practices — MSPs help to keep businesses relevant by ensuring their technology evolves along with their productivity demands.

Providing a fully-staffed IT department to clients at an affordable cost — An MSP gives overwhelmed in-house IT staff affordable computer support and fills existing skills gaps in small IT departments.

Managed service providers lower IT support costs by 30% to 50% — Through the quick resolution of issues, eliminating the need for a large IT department, and avoiding costly break-fix support, Managed Service Providers help businesses cut down on their costs.

Are You Ready To Take Advantage Of Managed Services To Grow Your Business?

Since 1991, Network Connections (NCI) has offered many small and mid-sized businesses cutting-edge technology solutions. NCI is a trusted technology partner that is fully invested in their growth.

If your business is ready to take the next step in its IT evolution, NCI will work with you to integrate industry-standard solutions with your mission-critical cloud migration guide

Contact NCI today to find out more about how managed services can give you a competitive edge.


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