If your business still relies on a traditional landline telephone system, you may find yourself frustrated by its constraints, as these systems are expensive to maintain, are not easy to scale, and they do not provide a portable option in an increasingly mobile world.
These are just a few of the reasons why more SMBs than ever are deciding the dump their landline and make the switch to a Voice over Internet Protocol (VoIP) phone system. Not only do these systems provide a cheaper and more convenient alternative to legacy phone systems, but they also provide a variety of features that can help to boost your company's productivity.
If you have been considering switching to a VoIP phone system and are currently on the fence, here is a look at just a few of the ways in which VoIP can help boost your productivity.
Allows You to Take Charge of Your Voicemail
Voicemail is a critical tool that can allow you to ensure you never miss important messages from customers. However, sifting through these voicemails each morning can be monotonous and time-consuming. One of the ways in which VoIP can help you to boost productivity is by allowing you to take charge of your voicemails with features such as voicemail to email.
When voicemail to email is activated, your VoIP phone system will transcribe your phone messages from voice to text and send them to your work email address. This makes it much easier to sort through, look over, and respond to your missed messages as you can quickly scan your text voicemails each morning.
Unique Features Can Save You Time
In addition to voicemail to email, VoIP phone systems provide a variety of unique features that can help to save you time and boost productivity.
Of particular usefulness is that VoIP phone systems allow for native video conferencing, making it much easier to collaborate with your coworkers no matter where they are in the building or around the world. In addition to video conferencing, VoIP offers helpful features such as call waiting, auto-attendant and smart answering systems that make it easy to prioritize customers and maximize efficiency.
VoIP Makes it Easy to Work Remotely
These days the workforce is more mobile than ever, with more workers preferring a flexible remote schedule over traditional 9 to 5 office jobs. Fortunately, the internet makes it easier than ever for people to complete their jobs from around the world, which has resulted in remote work seeing a significant increase in popularity in recent years.
However, having a remote workforce can be challenging if you still rely on a traditional phone system. Upgrading to VoIP is a critical step in modernizing your business and making it easy for your employees to work remotely, as these systems are not tied to a specific location.
No matter where your employees are, or travel to, they will have access to their work number and your company's VoIP phone system. This makes it easy for your company to stay productive (and relevant) in an increasingly mobile environment, as a VoIP phone system won't keep you tied to a specific location.
Improve Customer Satisfaction
Of course, it can be difficult to maintain productivity if your customers have a difficult time reaching you or are constantly on hold. Fortunately, VoIP phone systems make it easier than ever to ensure that customers can receive help and that you do not miss a call, improving customer service.
With VoIP's cloud-based phone system, calls can automatically be forwarded to an available agent with the "find me/ follow me" automatic call forwarding feature. You can even program the system so that, should no agents be available, calls are automatically rerouted to your personal number, ensuring that no calls are ever missed, which can greatly improve productivity.
In fact, many businesses have found find me/follow me to be the VoIP features that has the largest impact on productivity.
More business owners are discovering the unique ways in which VoIP phone systems can improve productivity. Contact us to learn more about VoIP phone systems as well as to learn how a managed IT service could improve your business's security and efficiency.