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Managed Services (MSP)

What is a Managed IT Services Provider (MSP)?

Traditionally, a managed IT service provider (MSP) focused on infrastructure and device-centered services. 

Today, an MSP may offer services that include ongoing management, maintenance, and support of a company's technology. 

The services may be provided at a customer's location, from the MSP's site or in a third-party's location.  It all depends on the service level agreement (SLA) between the MSP and the customer.

Managing your IT may sound simple; but if you look at your company's network, you soon realize it is more than workstations, printers, and servers.  A network includes firewalls, routers, and switches.  It also covers software applications, operating systems, and cybersecurity. 

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Keeping your technical infrastructure operating 24/7 requires more than checking on hardware and updating software.   It requires a company that provides a range of services, beginning with planning.

 

Planning

All businesses use technology.  But, are they getting the most out of that technology?  MSPs help organizations assess their existing and future technology needs.  They take the time to understand companies and make sure their technology aligns with their business strategies. 

Because they monitor trends and use best practices, MSPs can equip organizations with the right tools to sustain and grow operations.  

 

Monitoring

Helping companies grow means monitoring their networks to reduce downtime and to improve security.  In today's environment, a technical failure that results in a loss of service can damage businesses' reputations. 

It doesn't matter whether the downtime is the result of a network failure or a security breach, consumers are quick to move to a competitor when their experiences don't meet their expectations.

 

Cybersecurity

It's estimated that hackers attempt an attack every 39 seconds.  At that rate, it's only a matter of time before a business becomes a target.  MSPs can help reduce the chance of a successful attack. 

They can install antivirus and malware protection while monitoring for suspicious activity.  Making sure organizations have strong cybersecurity defenses is part of an MSPs' responsibilities.

 

Cloud Computing

Many companies are switching to cloud computing solutions to enhance productivity and reduce costs.  Whether it's moving infrastructures or applications, an MSP should offer a cloud computing solution to assist businesses in finding the most cost-effective solutions. 

MSPs can help develop migration plans to minimize operational disruptions as they move a company to the cloud.

 

Maintenance

Proper maintenance of network equipment and applications is the best way to ensure safe and secure operations.  Careful monitoring of equipment can help identify potential problems before they disrupt operations. 

Keeping software applications up-to-date by applying updates and patches is essential to maintaining strong cybersecurity defenses.  Many updates include security fixes that address known vulnerabilities.

 

Support

With an online presence, companies operate 24 hours a day, 365 days a year, and so should an MSP.  Because MSPs know how important technology is to business operations, they're focused on providing support whenever needed. 

 Whether a company needs remote or on-site services, an MSP should have the resources to resolve issues quickly.

 

Performance

The right Managed IT Service Provider should focus on your company's technology so you can concentrate on your business.  It should have the resources to provide ongoing maintenance and support 24/7. 

An MSP should have a plan for how to sustain and expand technology as your business grows.  If not, you could experience service disruptions as technology ages.  

Keeping your infrastructure secure is crucial to business survival.  Without the right tools, your business could fall victim to a cyberattack.   It takes constant monitoring to minimize the risk of a security breach. 

Most of all, you need a partner who understands the importance of technology in your business operations.  We have over 25 years of partnering experience.  Why not contact us for a consultation? 

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