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Managed Services (MSP)

What is Included in Managed IT Services? What Businesses Need to Know

What is Included in Managed IT Services

As businesses continue to adapt to an increasingly digital world, IT has begun to play a larger role in helping these businesses to maintain day-to-day operations.

However, this can pose a challenge for small to medium-sized businesses (SMBs) that may find themselves unable to meet their company's growing IT needs. This has led to a rise in the popularity of managed IT services. 

More SMBs are choosing to outsource their IT needs to a managed service provider (MSP) due to the many benefits that doing so can provide. Not only can outsourcing your company's IT needs help to save you money, but it can also give you a peace-of-mind by ensuring that all of your IT needs are met while allowing you to give your sole attention to growing your business. 

Yet, if you are unfamiliar with managed IT services, you may find yourself wondering what services an MSP provides, and whether partnering with one for your IT needs would be the right move for your company. To help you make this important decision, here is an overview of what is included in most managed IT service plans.

Backup & Disaster Recovery

Data loss can be devastating for any business. This is why it is imperative that, in the event of a disaster, (such as damage to your office or a system crash), you need to be able to know that all of your critical systems and information is backed up and easily accessible.

Downtime can cost your business greatly, which is why you need backups and disaster recovery protocols in place that can help you get back on your feet.  

Fortunately, all good managed IT services should include backup and disaster recovery services. Your MSP will work to make sure that all of your data is backed up regularly to a secure location, and they will perform integrity checks to make sure that stored data is ready to use quickly when needed.

Additionally, should a disaster strike, they will work to restore your data and get your systems running as quickly as possible. 


Patch Management

Keeping all of your software, applications, and operating systems patched and updated is critical in order to maintain security and ensure that everything runs smoothly. However, keeping your systems patched can be time-consuming and disruptive to productivity.

Partnering with a managed service provider for your IT needs can then be critical in helping to ensure that all of your systems are up-to-date and running smoothly. Your MSP will make a plan to ensure that all systems are updated regularly, and they will make sure that patches are tested and implemented in a timely manner without adversely impacting users.  


Continuous Monitoring

A key component of managed IT services is continuous 24/7 monitoring to ensure that all devices and systems are running properly. Your MSP will work tirelessly to identify potential problems with your systems and fix them before they lead to failure or unnecessary downtime.

This helps to ensure that systems are operating normally and that there are no network weaknesses, which can prevent financial loss resulting from downtime or a data breach.    

Security and Compliance

Unfortunately, data breaches are growing increasingly costly, and they are targeting SMB's more frequently than ever before. This makes it more critical than ever that businesses focus on data security, and that they make sure that their data is safe from hacking, theft, and ransomware.

A good managed service provider will work with you to ensure that your systems are properly protected against hacking. They will also make sure that your company is in compliance with regulations, particularly as they pertain to how you use and store consumer data, making an MSP a critical ally in your fight to protect your business against hackers.  

IT managed services can play a critical role in helping business owners to ensure that their data is protected, their systems are running smoothly, and they have expert IT support when they need it. Contact us to learn more about what is included in a managed IT service plan.  

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